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RETURN POLICY

Return Policy (Proposal Version)

Your 100% satisfaction is what motivates us to be perfect for you!

Instruction for Return:

  • All orders must be returned within 15 days of the purchase date.  We provide full refund if we detect manufacturer defect.  Please contact our customer service department within 7 days of the purchase date.
  • All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products.  Please make sure the wig is INTACT and the LACE has NOT been cut.  
  • For any returns, you must contact customer service department to obtain RMA# / Confirmation#.  All returns must include the RMA# / Confirmation#.  Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account.  Buyer are responsible for the return shipping charge.
  • Hair care & styling product, accessories, liquids, and special-order items are ineligible for return.  
  • If you’re located within the United States, we offer local returns & exchange by emailing us at yiroohair@outlook.com /contacting customer service for return instruction and information.

Once the return has been authorized with given RMA# / Confirmation#.  Assigned returned item(s) will be allowed to be returned for refund.  Please include your email address, order# & RMA#.